System Management, Monitoring & Analytics

Agama

See how KLIM IT can integrate, monitor, and operate these product families within your managed architecture.

Product families

Operational
expertise.

Company profile

Agama Technologies is based in Linköping, Sweden, and develops video-service monitoring, analytics and assurance software. It operates as an independent, privately held company and is not publicly traded.

Agama Enterprise Platform

An umbrella platform that unifies video-service observability, dashboards, alerting, role-based access, and integrations across on-premises, cloud, and hybrid environments.

Agama Analyzer Probes

Software-based probes for IPTV, OTT, cable, and modern headends, providing detailed analysis across ingest, transcoding, packaging, origin, CDN, and delivery workflows.

Agama Client Device Observability

SDKs and plugins that collect service, playback, and device telemetry from connected TVs, set-top boxes, mobile applications, web players, and Linux environments.

Agama Product Analytics

Audience and product analytics that connect usage patterns, platform performance, and viewer behaviour to reporting for product, operations, customer-care, and commercial teams.

Agama Ad Observability

End-to-end visibility into SCTE-35 signalling, ad-break execution, playback behaviour, and viewer experience across OTT advertising workflows.

Solution labels

NMS & Orchestration

KLIM IT converts multi-vendor control data into an operated service through integration, alarm correlation, Tirana NOC supervision, documented escalation, and lifecycle change control.

Probes & Multiviewers

KLIM IT deploys probes and multiviewers where they provide operational evidence, monitors signal and transport faults continuously, and uses their findings to drive accountable recovery.

Analytics & QoE

KLIM IT turns QoE and player telemetry into operational action by correlating user impact with network and platform faults, then owning remediation and recurring service reporting.

Agama provides end-to-end video observability and analytics from the headend to the end user. KLIM IT can integrate its probes, device telemetry, dashboards, and alerts into 24/7 NOC/MCR operations, using the resulting evidence to accelerate incident triage and service recovery.

Integration and operations

Supported integration scenarios

Integrate Agama into client-hosted, vendor-led, cloud, hybrid, or KLIM IT-hosted architectures. Scope and interoperability are validated against the required product families and adjacent systems.

24/7 Tirana NOC management

Monitoring, AI-assisted intake, L2/L3 incident response, telemetry, problem management, service reporting, vendor escalation, and operational ownership can be shaped around your SLA.