Customer Problem
Media and network platforms often involve fragmented vendors, separated internal teams, and operational blind spots. When complex incidents occur, ownership is unclear, leading to prolonged downtime and customer impact.
Managed Media Services
Managed Media Services
for critical platforms.
We monitor, manage and maintain your TV or streaming platform around the clock, so your team does not have to cover every shift or handle every technical issue alone.
From Tirana, Albania, our engineers deliver cost-effective Managed Media Services to broadcasters, telecom operators and technology vendors worldwide. We work with your existing technology, our own video products, or both, with clear responsibilities and optional specialist technical support.
The business case
Why would my business hand this to KLIM IT?
Running a TV or streaming platform properly means someone competent is watching it every hour of every day, and someone knows which supplier to call when it breaks. Building that yourself means hiring, training and rostering a full team. With KLIM IT you buy that capability as one scoped service, delivered from Albania, and keep the systems you already have.
Work you no longer carry alone
- Building and filling a full 24/7 shift roster for media operations
- Running separate on-call rotations for nights, weekends and holidays
- Chasing several vendors yourself when an incident crosses their boundaries
- Checking signal and viewer quality by hand across every channel
- Writing incident reports and root-cause follow-ups after the fact
Where the cost and coordination effect comes from
One team instead of several
Monitoring, incident handling, quality assurance and supplier escalation sit with one accountable operation rather than being split across staff, contractors and vendors.
Keep what you have
We work on your existing technology and tools. There is no platform replacement project as a condition of the service.
A predictable monthly fee
The fee is scoped on coverage hours, services in scope and SLA, so operational cost is agreed in advance rather than driven by overtime and ad-hoc call-outs.
Engineering time back
Your own engineers spend less time on routine watching and firefighting, and more on product and customer priorities.
How the fee is scoped
Scoped monthly fee based on services in scope, coverage hours, SLA and optional L2/L3 support.
Whether this lowers your total cost depends on your workload, licensing, existing infrastructure and the responsibilities we agree. We do not promise a fixed saving; we show you the scope so you can judge it.
Compare it with what you run today.
Put your current staffing, on-call arrangements, infrastructure, tooling and supplier contracts next to a scoped KLIM IT proposal. We will explain line by line what we take on, what stays with you, and what the monthly fee covers. If keeping it in-house is the better fit, the comparison will show that too.
The Challenge
Solving
complexity.
What KLIM IT Offers
A unified Managed Media Service that assumes end-to-end accountability for platform operations, incident management, vendor coordination, and continuous improvement.
Scope & Outcomes
What the
service delivers.
Less staffing and on-call administration
Use an agreed operations team instead of organising every monitoring shift and specialist role yourself. Coverage, responsibilities and the monthly fee are scoped to your platform.
Continuous operational visibility
Monitoring across media signals, infrastructure, applications, networks, and end-user experience.
Quality checks without a separate assurance project
Combine automated signal checks with human checks of picture, sound and subtitles in the same managed engagement, rather than coordinating a separate quality-assurance team.
Clear service ownership
Named responsibilities, structured escalation, documented handovers, and accountable follow-through.
Flexible operating models
Focused NOC coverage, hybrid team extension, or a fully managed service shaped around your controls.
Optional technical support
L2/L3 technical support and ITSM-aligned delivery are available as part of your managed service or as a standalone engagement.
Operating Structure
How it
works.
Delivery / Operating Model
Delivered from our Tirana operations hub, the service is shaped around your organization. We can provide focused NOC coverage, act as a hybrid team extension, or assume full operational responsibility based on agreed controls.
Business Model
Broad operational ownership for a fixed monthly managed service fee based on scope, SLA, and required coverage hours.
How the service works
Built around
the operation.
One operating layer across the media chain
Managed Media Services bring signal monitoring, applications, infrastructure, networks, service desks, and supplier escalation into one coordinated operation. Instead of relying on separate teams to notice and transfer issues, KLIM IT follows incidents from the first alert through investigation, workaround, resolution, documentation, and service review.
Coverage shaped around your organisation
Broadcasters, streaming platforms, ISPs, telecom operators, and technology vendors do not need the same operating model. KLIM IT can cover nights and weekends, reinforce an internal NOC or MCR, manage a defined platform component, or provide a dedicated 24/7 team with agreed responsibilities, access controls, and escalation procedures.
Operational improvement, not only monitoring
The service includes more than watching dashboards. Recurring incidents, noisy alarms, capacity risks, unclear ownership, and incomplete documentation are converted into actionable improvements. Reporting connects technical activity to service availability, customer impact, and the priorities of the engineering team.
Quality assurance — from signal to screen
Quality of Service (QoS) checks cover signal transport and stream compliance; Quality of Experience (QoE) checks look at what viewers actually see and hear. Agreed coverage can combine automated telemetry, deep-packet inspection, ETR 101 290 P1 and P2 checks and probe reporting with human checks across channel mosaics and set-top boxes. Engineers investigate black screens, audio dropouts, subtitle alignment and lip-sync issues and report recurring degradation. The streams, locations, probe infrastructure and checks are agreed within Managed Media Services.
Platform maintenance within the managed service
Where included in scope, our engineers handle software deployment, monitoring, patching, configuration, upgrades, capacity reviews and documentation as part of keeping the platform operational. Your team can retain product and business priorities instead of coordinating every routine maintenance task. Hosting and more detailed platform lifecycle options are described under Media & Connected Hosting.
Optional technical support — bundled or standalone
L2/L3 engineering support is available as an option within Managed Media Services, alongside another KLIM IT product or service, or independently as a standalone engagement. Scope can include technical investigation, vendor escalation, workaround validation, problem management, RCA, and customer communication. Engineers can work within your existing ServiceNow, Jira, BMC Remedy, or Zammad workflows, following your queues, approvals, SLAs, and escalation model. English, Spanish, and Italian support is available; scope, coverage hours, and responsibilities are agreed for each engagement.
Relevant experience
One Telecom
A dedicated Tirana team operates MediaKind transcoding, direct SPTS links, vendor coordination, and 24/7 NOC monitoring across 180 HD channels.
Magenta Telecom
Continuous managed media coverage for more than 300 channels, including dashboards, alarms, incidents, vendor portals, and source signal calls.
European operational sovereignty
Control stays
with the customer.
Digital sovereignty is not only a Swiss requirement. It is a growing point of attention in the Netherlands and across Europe. KLIM IT combines EU-oriented governance with an Albanian operating hub working under the country’s updated cybersecurity framework.
01
EU & Dutch digital sovereignty
For organisations in the Netherlands and across Europe, architecture can preserve control over data location, supplier access, encryption, privileged changes, continuity, and the ability to move or replace technology.
Read the framework 02Swiss regulated environments
Privacy-by-design, least-privilege access, customer approvals, and locally controlled overrides can support Swiss telecommunications secrecy, revDSG, and critical-infrastructure requirements.
Read the framework 03Albania Law No. 25/2024
Albania’s Cyber Security Law No. 25/2024 strengthens requirements for critical and important information infrastructures, including security measures, monitoring, incident handling, and coordinated reporting.
Read the framework 04Sovereignty by architecture
The customer retains authority over policy, identity, privileged access, data, approvals, recovery, and supplier decisions while KLIM IT provides the operational capability required to keep the service running.
Read the frameworkRelevant sectors
See how this service
fits your organisation.
Broadcasters & Media
Own OTT, CDN, packaging and ad-insertion products plus linear, FAST and playout operations.
View sectorISP, Telecom & TV Operators
Klim CDN at the edge, a white-label TV service, and platform operations.
View sectorMedia Technology Vendors
Scoped Klim components, hosting, platform management and operations around your technology.
View sectorMSPs & Service Desks
Specialist engineering capacity plus scoped video delivery options for customers.
View sectorOwn products in this offering
Built in-house.
Run by the same team.
Use these Klim products where they fit. This service can also run around third-party technology already in your environment.
Product information
View product Klim Transcode
High-Density, Cloud-Native Live Video Transcoding.
Business value: software you deploy on infrastructure you choose, with 1+1 redundancy built in.
In production
View product Klim JIT Packager/Origin
Dynamic, Cloud-Native Video Packaging and Cloud DVR.
Business value: store content once instead of keeping a copy per format, and build channels from your library.
Live in production
View product Klim CDN
High-Performance Content Delivery Network.
Business value: delivery already proven with large live audiences, run by you or by us.
Product information
View product Klim DAI
Dynamic, Cloud-Native Targeted Ad Insertion.
Business value: an advertising option built to work with the rest of the Klim pipeline.
In production
View product Klim OTT Platform
End-to-End OTT, CMS, and Multi-Screen Applications.
Business value: your own branded TV service from one suite, instead of stitching suppliers together.
Related capabilities
Build the right
operating model.
Frequently asked questions
Useful
answers.
Are viewer-quality checks included in Managed Media Services?
Quality assurance can be included in the agreed managed service. QoS checks look at signal transport and compliance; QoE checks look at what viewers see and hear. Coverage can combine automated probes with human checks for picture, sound, subtitles and lip-sync. Streams, locations, tooling and responsibilities are scoped for each engagement.
What costs and work can a managed service help us avoid?
Depending on the agreed responsibilities, your team can reduce the effort of organising monitoring shifts, maintaining a separate on-call roster, coordinating vendors and handling routine maintenance. Compare the scoped service fee with your own staffing, tools, infrastructure and licensing costs; savings are not a fixed percentage or guaranteed outcome.
What are Managed Media Services?
Managed Media Services combine continuous monitoring, incident management, platform operations, vendor coordination, reporting, and service ownership for broadcast, streaming, telecom, and media technology environments.
Can KLIM IT work alongside an existing engineering team?
Yes. KLIM IT can provide focused NOC or MCR coverage, operate as an extension of an internal team, or take responsibility for a fully managed service with agreed workflows and escalation paths.
Where does KLIM IT deliver 24/7 media operations?
KLIM IT is Netherlands-founded and delivers round-the-clock media and network operations through its engineering and NOC hub in Tirana, Albania, for customers across Europe.
Can KLIM IT provide technical support without a managed media service?
Yes. L2/L3 technical support is available as part of Managed Media Services, alongside another KLIM IT offering, or as a standalone engagement. Scope, coverage hours, ITSM workflows, and escalation responsibilities are agreed with each customer.
Discuss your operation