Customer Problem
Dashboards may show green lights while viewers experience black screens, audio dropouts, or out-of-sync subtitles, directly damaging brand reputation.
QoS & QoE Assurance
From transport stream to
viewer experience.
Automated telemetry and deep-packet inspection paired with eye-on-glass checks for end-to-end signal integrity.
We validate ETR 101 290 P1 and P2 errors, stream compliance, and probe reporting, combining technical metrics with STB verification, subtitle alignment, and lip-sync analysis.
The Challenge
Solving
complexity.
What KLIM IT Offers
A comprehensive assurance layer that bridges the gap between network-level QoS telemetry and actual viewer-perceived QoE.
Scope & Outcomes
What the
service delivers.
Signal compliance
Continuous validation against broadcast standards and transport stream specifications.
Viewer experience verification
Human-led checks for lip-sync, graphical anomalies, and subtitle accuracy.
Actionable insight
Detailed reporting on recurring degradation to guide upstream engineering fixes.
Operating Structure
How it
works.
Delivery / Operating Model
Continuous monitoring using automated probes and analytics tools, supplemented by human validation across channel mosaics and regional set-top boxes.
Business Model
Monthly managed service fee based on the number of streams, geographic regions monitored, and required probe infrastructure.
Relevant sectors
See how this service
fits your organisation.
Broadcasters & Media
Linear, OTT, FAST, live-event, playout, and viewer-experience operations.
View sectorISP, Telecom & TV Operators
Network, television-platform, delivery, and subscriber-experience operations.
View sectorMedia Technology Vendors
Hosting, DevOps, support, and operations around proprietary technology.
View sectorRelated capabilities
Build the right
operating model.
Discuss your operation