Give your customers specialist video expertise without hiring for it.
Technical depth without the hiring bottleneck
Extend your team without having to recruit every specialist yourself. Our engineers in Albania help investigate problems, maintain customer platforms and cover nights and weekends for customers worldwide. You can also add Klim video products or a complete streaming service to your offering.
Offer video expertise to your customers without hiring it first.
Specialists on demand
L2/L3 engineers for complex video incidents, without recruiting rare skills.
Inside your existing tools
We work in your ITSM platform, so your process does not change.
A new service line
Offer Klim OTT Platform or Klim CDN as a scoped option, managed or self-managed.
Effects depend on your workload, licensing, infrastructure and the responsibilities we agree. Every engagement is scoped with a monthly fee; compare it with your current staffing, tools and supplier costs.
Senior engineers when you need them
L2/L3 engineers investigate complex incidents, coordinate vendors and carry issues through to resolution.
Working inside your tools
We follow your ITSM platform, SLAs, escalation paths and reporting, such as ServiceNow, Jira, BMC Remedy or Zammad.
A video offer for your customers
Offer Klim OTT Platform or Klim CDN as a scoped option, managed or self-managed.
Our technology.
Scoped to your role.
When an MSP customer needs video delivery or a streaming service, KLIM IT can provide a scoped option: delivered as a managed service, or self-managed with optional technical support.
These are delivery options for specific customer needs, not a replacement for your service desk. Scope is agreed per customer.
Klim OTT Platform
A white-label streaming service for a customer, with optional technical support from KLIM IT.
Business value: your own branded TV service from one suite, instead of stitching suppliers together.
Klim CDN
Video delivery operated entirely by the KLIM IT team for a customer service.
Business value: delivery already proven with large live audiences, run by you or by us.
Solution
End-to-End White-Label OTT
Own products combined with existing KLIM IT services into one white-label OTT service.
ExploreOperating layer
Managed Media Services
The operating layer: 24/7 monitoring, incident ownership and optional L2/L3 support.
ExploreEvery product can be self-managed in your own infrastructure; having KLIM IT run it is an optional, separately scoped managed service. Our managed services remain available on their own, for platforms that do not use Klim products at all.
L2/L3 Engineering Capacity
AI-assisted intake backed by senior engineers who investigate complex incidents, coordinate vendors, and carry issues through resolution.
ITSM-Aligned Delivery
Support integrated with ServiceNow, Jira, BMC Remedy, Zammad, and the processes, SLAs, escalation paths, and reporting your customers already use.
Multilingual Support Coverage
English, Spanish, and Italian support for overflow, out-of-hours, white-label, and specialist technical service models.
Start with the services
that fit your sector.
Open an offering directly, or review the complete service portfolio if your operating model spans several areas.
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